Return Policy

Before returning any products, please be sure to review the following policies regarding returns. Returns are accepted only if the merchandise you received from us is defective, broken, or was shipped incorrectly.

• Any returns must be authorized in advance by a customer service representative within 14 days from receiving the order. Returns sent back without proper proof of purchase will not be processed, but returned to the customer.
• Items that have been worn or washed are not not eligible for return or exchange. 
• Returns will not be accepted on items that have been worn, washed or improperly cared for.
• Shipping and Handling charges may not be credited on returns.
• Securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, and send back to us using an insured service to the below address. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves).
• Purchases made from November 1-Dec. 24th are eligible for an extended exchange window through the first week of January. Items purchased as gifts can be exchanged or returned for store credit only. Refunds will not be processed for items purchased outside of our normal 14-day policy.
• Due to all items being made to order, all orders are subject to a 20% restocking fee. We’ll do our best to accommodate exchange requests. However, please keep in mind our inventory is constantly fluctuating. As a result, our ability to accommodate your request will be subject to availability.
• All sales are final on pre ordered products. If an item is listed as a "pre order" these products are made to order and cannot be refunded. If the product is clothing and there are additional sizes available, a size exchange may be honored.
• All Refunds (for non pre order products) will be applied onto the original payment method used within 7-10 business days.
• Items sent back to us without first requesting a return will not be accepted.

Send returns/exchanges to:

Returns
3305 16th Ave SE, STE 202
Conover, NC 28613

You can contact us by email for any customer service requests at admin@aiapparelgroup.com